Whether it's a national news headline or just a bad review on Facebook, your company needs to provide a response to the media and/or your customers in an appropriate timeframe and manner.

 

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Sometimes that timeframe is immediately, other times it's next day; sometimes the response is a formulated statement, other times it is a refusal to comment.

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We are well-versed in crisis communications and reputation management, and we will stand by you as your trusted advisor. We'll walk you through each step, from determining a strategy based on your brand identity and the situation, to developing statements, to disseminating your messages to press and/or customers.